Britta & Co
S A L O N
POLICIES
Appointments
It is required that you make all appointments in advance to ensure availability, as well as to secure the time that works best for your schedule.
Please arrive 5 minutes before your scheduled appointment time in order to relax, browse products and enjoy a refreshing beverage. If you are late for your appointment, I may need to reschedule your appointment or modify your service(s).
Cancellations
Your appointments are very important to the me. Appointments are reserved especially for you. I understand that sometimes schedule adjustments are necessary.
I respectfully require that you give me no less than 24 hours notice for cancellations or changes. If you have to cancel your appointment within 24 hours notice then you will be charged for 1/2 the cost of the missed service(s). Failure to show for your appointment will be charged a full service charge. These fees will be charged to the card on file or billed via Square Invoice.
For your convenience, I offer a confirmation text & email 1 week prior to your appointment and a reminder 2 days prior.
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I ask that you please keep me updated on any changes to your contact information.
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Should this happen more than once, it will prohibit you from scheduling future appointments with Britta & Co Salon.
Credit Card Required
A credit card is required to be kept on file to schedule an appointment. I require 24 hours notice to CANCEL an appointment. In the case that 24 hours notice is not given for a cancellation/rescheduling, Britta & Co Salon reserves the right to and will charge the credit card on file.
Your card will not be charged upon storing your card via Square. I will only charge it if YOU cancel or make changes to your appointment within the 24 hour time from your scheduled appointment.
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All services can be secured with a Visa, Mastercard, or American Express. To provide your card information, contact me directly, or text the salon at 276-403-0493, whichever is most convenient for you.
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It is my pleasure to dedicate my time to you, and your card on file ensures that I am able to provide you with the very best service, at the agreed upon time.
Service Guarantee
I want you to be happy and satisfied with your services. Therefore, I do ask that you contact me within 5 days of your service for any changes that you may require. My contact information is located on the ABOUT ME page of this website. I am happy for the opportunity to make things right for you.
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I do not offer refunds on any salon services or products. If you are not satisfied with the work performed, I do require that you return to the salon so that I can visually inspect your hair and discuss the options for adjustments. At this consultation, I will make every effort to meet your satisfaction by making any necessary adjustments to your hair. Adjustments are available to you at no cost only within the 5 days of the initial service.
Gratuities
Gratuities are not included in services provided. Gratuities are always appreciated and I thank you for your thoughtfulness. (cash or credit cards welcome)
Disclaimer
All pricing is based on time and product used to perform each service. Pricing is subject to increase if additional time or product is needed to accommodate your particular hair needs. If you have any questions on specific pricing, then I urge you to book a separate day consultation for a specific price quote.
Other
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time and clients on my waiting list miss the opportunity to receive services. All appointments are confirmed ONE WEEK in advance and reminded TWO DAYS prior because I know how easy it is to forget an appointment you booked months ago.
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IT IS MY PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY.
ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST OR BRITTA & CO SALON.
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THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF MY SALON POLICIES!
*I RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE*